FAQ

Frequently asked questions

What is my ringsize


There are several ways to measure your ring size. In the webshop I use the circumference of the finger, the inner circumference of the ring, to measure the size. It is measured in millimeters. This is the European way of measuring ring sizes.

There are some ways to measure your ring size yourself. But the most ideal is to have your size measured at a jeweler, or in my workshop, where I use a ring sizer, which you can fit and choose which is the most comfortable. A ring should not be too tight, but it should also not be too loose or it might get damaged or lost.












How to measure:

Ø in mm

circumference in mm (EU size)

US size

15

48

4.5

15.5

49

5

16

50

5.5

16.25

51


16.5

52

6

17

53

6.5

17.25

54

7

17.5

55

7.5

18

56

8

18.25

57


18.5

58

8.5

19

59

9

19.25

60


19.5

61

9.5

19.75

62

10

20

63

10.5

20.25

64


20.5

65

11

21

66

11.5

21.5

68

12

22

69

13

  • Diameter in mm:
    You can easily measure this by measuring the inner diameter of a well fitting ring. In the chart on the right you can convert this to European or American sizes.


  • Circumference in mm:
    By wrapping a piece of paper loosely around your finger, you can determine the size. Where the ends overlap, draw a line. Then you measure the length of the strip.

 

  • American size:
    This is used less often in Belgium. It is best to look at the size chart to calculate what your size is. These sizes are often used on a ring measure stick or ring sizer.

 

Bracelet sizes can also be measured. This is best done by placing a tape measure (or a piece of paper/ribbon) loosely around your wrist. Bracelet sizes are usually shown in mm or cm. This is the inner diameter or length of the bracelet.

 

 

Can I have a jewel made to measurements?

 

This is definitely possible. Make an appointment or email me so we can work out your idea together. For custom orders, a deposit of 50% has to be paid before I start with your piece.


 

Can I contact you to sell my old gold?


I don't buy gold. I advice you to go to a regular jeweler to test gold and diamonds to sell them. I focus on jewelry design so I can transform your old gold jewelry or heirlooms into something new. You can always email or call me for this (please leave a message when I'm absent).

 


How and where are the jewelry pieces made?

 

All the jewelry pieces are manufactured in Natascha's workshop in Belgium.

The jewelry pieces are made of high quality precious metals. The silver jewelry pieces are made of sterling silver, also known as 925 silver. This is the most commonly used alloy of silver, also called first grade silver. This means that 92.5% of the alloy is silver and the other 7.5% is copper. There are different carats for gold jewelry. The most commonly used are 18k and 14k. Jewelry in gold is only custom made. I have no stock of gold jewelry. The (semi) precious stones I use come from all over the world.

 

 

What are your opening hours?


Since I do not have a physical store and have an additional job, there are no fixed opening hours. If you want to come by to discuss an idea, try on a jewelry piece or buy it, it is best to make an appointment by calling, texting or emailing.


 

How can I order a jewelry piece on the website?


Click on the product you want to buy and order. It's that simple! There are different payment methods: bancontact, PayPal and credit card. Your order will be sent by mail within 2 working days. The shipping costs are 5 euros for purchases within Belgium and 10 euros for shipping outside Belgium for orders less than 100 euros. If you purchase for more than 100 euros, the shipping costs are free. Pick up is also possible. You can also pay when you pick up. Then you do not have to place an order on the website. An email or phone call is sufficient. You can pay both with cash and with card.


 

Can I return?

 

Only items from the webshop can be returned within 30 days. If you are not satisfied with your order, let us know as soon as possible why you are not satisfied and want to return the product. The item must be unworn and in new condition, including packaging. Custom orders cannot be returned. These can be adjusted so that it still meets your needs. Damages incurred during shipping or during the first month will be repaired free of charge. If something breaks after this, you can always email me for repair. An evaluation is made of the nature of the damage. I will decided whether the repair is free or not, based on the nature of the damage. Loss of stones or parts are not repaired free of charge.


 

My silver jewel is getting black and dirty. Is my jewel real silver?

 

When silver comes in contact with air, it starts to oxidize. This is a natural process and therefore quite normal. The typical oxidation of silver just shows that your jewelry is real silver. It is advisable to keep jewelry in a closed box or bag. Plastic resealable bags are ideal. Leaving your jewelry on the windowsill or in the bathroom will make it look dull and black faster. With a soft toothbrush and some soft detergent in warm water you can clean your jewelry again. Note: only do this for jewelry without stones. Some (semi) precious stones (in particular pearls and opal) do not tolerate detergents. Cleaning cloths are also a solution. Cleaning cloths are handy anyway to make your jewel shiny again. It can polish your jewelry piece. Jewelry baths (without gems) are also possible to clean them. Some people's sweat reacts more violently with silver. Medicines are often the cause of this. It is therefore possible that your jewelry will turn black faster. Regular cleaning is the solution in this case. Also avoid perfume, chlorine, and sulfide on your jewelry. These agents are known to blacken silver very quickly.



Natascha Mattens

+32 473 66 68 56

juwelen@nataschamattens.be

 

BTW: BE0632548678

Bijzondere vrijstellingsregeling kleine ondernemingen

 

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